Privacy Policy

Introduction

Propieda ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

When you use Propieda, you may provide:

• Account Information: Name, email address, password
• Profile Information: Optional phone number, bio, preferences
• Property Claims: Ownership documents (deeds, tax records, utility bills)
• Listings: Property descriptions, photos, videos, pricing
• Communications: Messages, comments, forum posts, offers
• Payment Information: Processed by Stripe (we do not store card numbers)

1.2 Information Collected Automatically

We automatically collect:

• Usage Data: Pages viewed, features used, time spent, click patterns
• Device Information: Browser type, operating system, device identifiers
• Location Data: Approximate location based on IP address
• Cookies: Session cookies, authentication tokens, preferences

1.3 Information from Third Parties

We receive information from:

• Authentication Providers: Google OAuth (name, email, profile photo)
• Payment Processors: Stripe (payment status, transaction history)
• Public Records: CRIM cadastral data, census information
• Map Services: Google Maps (geocoding, place data)

2. How We Use Your Information

We use collected information to:

2.1 Provide Services

• Create and manage your account
• Verify property ownership claims
• Generate location intelligence reports
• Process payments and subscriptions
• Facilitate communication between users
• Display property listings and information

2.2 Improve Platform

• Analyze usage patterns and trends
• Develop new features and services
• Fix bugs and improve performance
• Conduct research and analytics

2.3 Communicate with You

• Send transactional emails (offers, messages, claim updates)
• Provide customer support
• Send service announcements and updates
• Request feedback (you can opt out)

2.4 Ensure Security & Compliance

• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Respond to legal requests
• Protect rights and safety of users

3. How We Share Your Information

3.1 Public Information

The following information is publicly visible:

• Property listings (descriptions, photos, prices)
• Public comments and forum posts
• Your username and public profile information
• Verified ownership status

3.2 With Service Providers

We share data with trusted third parties:

• Stripe: Payment processing
• Vercel: Hosting and infrastructure
• MongoDB Atlas: Database services
• Google Cloud: Maps, authentication, AI services
• OpenAI: AI-powered report generation

3.3 With Other Users

When you interact on the platform:

• Buyers can see your property listings and contact information
• Sellers can see offers you submit
• Forum participants can see your posts and comments

3.4 Legal Requirements

We may disclose information if required to:

• Comply with legal process (subpoenas, court orders)
• Enforce our Terms of Service
• Protect rights, property, or safety
• Investigate fraud or security issues

3.5 Business Transfers

If Propieda is acquired or merged, your information may be transferred to the new owner. We will notify you before this occurs.

4. Data Retention

We retain your information:

• Active Accounts: For as long as your account is active
• Deleted Accounts: 30 days after deletion (for recovery)
• Legal Compliance: Longer if required by law
• Aggregated Data: Indefinitely in anonymized form

5. Your Rights & Choices

5.1 Access & Update

You can:

• View and edit your account information in settings
• Update property listings at any time
• Request a copy of your data (email privacy@propieda.io)

5.2 Delete Account

You can delete your account through settings. Note that:

• Public posts may remain visible (attributed to "deleted user")
• Property claims will be removed
• We may retain some data for legal compliance

5.3 Marketing Communications

You can opt out of promotional emails via the unsubscribe link. You cannot opt out of transactional emails (e.g., offers, claim updates).

5.4 Cookies

You can control cookies through browser settings. Note that disabling cookies may affect platform functionality.

6. Data Security

We implement security measures including:

• Encryption in transit (HTTPS/TLS)
• Encrypted database storage
• Secure authentication (OAuth 2.0)
• Regular security audits
• Access controls and monitoring

However, no system is 100% secure. You are responsible for maintaining the confidentiality of your password.

7. Children's Privacy

Propieda is not intended for users under 18. We do not knowingly collect information from children. If we learn we have collected such data, we will delete it promptly.

8. International Users

Propieda operates from the United States and Puerto Rico. If you access from outside these regions, your information may be transferred to and processed in the US/PR. By using Propieda, you consent to this transfer.

9. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to Know: Request what personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of sale of personal information (we do not sell data)
• Non-Discrimination: We will not discriminate against you for exercising these rights

To exercise these rights, email privacy@propieda.io with proof of California residency.

10. European Users (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

• Legal Basis: We process data based on consent, contract performance, and legitimate interests
• Data Portability: Request your data in a portable format
• Right to Object: Object to processing for direct marketing
• Right to Restrict: Request restriction of processing
• Supervisory Authority: Lodge complaints with your data protection authority

11. Third-Party Links

Our platform may contain links to external websites (Zillow, Realtor.com, etc.). We are not responsible for their privacy practices. Review their privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be announced via email or platform notification. The "Last Updated" date reflects the most recent version.

13. Contact Us

Questions about privacy? Contact us:

• Privacy Email: privacy@propieda.io
• General Email: support@propieda.io
• Website: propieda.io